Your Trusted House Cleaning Services in Fort Collins, CO

Frequently Asked Questions

• How long does it take to clean a 4-bedroom house?

  To clean a 4-bedroom family home in Loveland, a professional cleaner would roughly take 4 hours, provided that the place already has a recurring house cleaning routine based on a clearly defined checklist. 

  However, a residence that has not been routinely maintained would likely take longer to clean. Performing a deep cleaning service in Fort Collins, CO and other places in the area will take longer because it covers a wider range of more demanding tasks performed with focus on detail.

• What is a professional deep clean?

  A professional deep cleaning service is a detailed and comprehensive house cleaning package which includes a wide range of tasks which are performed diligently. This in-depth maid service is recommended several times a year, and designed to pave the way for recurring appointments to be carried out in the meantime.

• How often should a maid clean your house?

  The frequency of your professional house cleaning in Fort Collins depends on a variety of factors, but mainly:

  • Your lifestyle & typical schedule
  • The size of your home
  • The number of people, children and pets in your household
  • The extent, quality and frequency of your current cleaning routine

  All in all, it depends on whether you expect to make cleaning a thing of the past or you simply need a professional to offer you a helping hand every now and then, such as when you need to prepare your home for special occasions when you are absolutely strapped for time.

• How do you remove disinfectant residue?

  We are extremely mindful of the impact we have on each client and on our shared community at large. Because we’re community-focused and strive to give back as much as we can whenever we can, we go above and beyond to be kind to the environment. We also care about your health and wellbeing and that of our cleaners in Fort Collins. This is why we use natural cleaning products which do not contain aggressive chemicals or leave any dangerous residue and odors.

• Are you Bonded and Insured?

  Yes! We are fully bonded and insured, carry workman’s compensation insurance on all of our staff, and pay all applicable state and local taxes.

• Do I have to sign a contract?

  No way. We want you to keep us because you love us! Give us a chance to make your life easier by taking care of the cleaning of your house in Windsor or taking over the cleaning of your home in Timnath or Fort Collins, and we will do our best to deliver.

• Do I need to be home when the cleaners come?

  That is entirely up to you. Some people prefer to be home when house cleaning work is being done, and that is just fine with us! We would never expect you to leave your own home while we work. On the other hand some people prefer to leave, and that is just fine too. The majority of our clients simply provide us with a key, and we lock up when we are finished. 

  This is especially convenient if you hire us to perform your move in or move out cleaning in Fort Collins and nearby areas which is a particularly time-consuming cleaning service, as it leaves you free to run errands or simply catch a much-needed break at the Gardens of Spring Creek or catch up with old friends from CSU.

• How do you keep my house key safe?

  All keys are numbered, never labeled, and kept securely locked in our office until the day of your cleaning.

• What about my pets?

  We love pets! As long as your pet is comfortable with us, he/she is free to roam.

• Do you accept credit cards?

  We currently accept Visa, Mastercard, and Discover, and offer automatic billing if desired.

• Do I need to tip the house cleaners in Fort Collins?

  While it is not expected it is always appreciated! We can add either a one time or a recurring tip to your credit card charge, just ask!

• Will I get the same cleaning team each time?

  We do our best to keep the same team of two assigned to your home each visit. Occasionally a member of your maid service team in Fort Collins and the surrounding areas may be sick or have requested time off, in which case we would send a substitute.

• Do I need to provide any equipment or cleaning supplies?

  We bring our own natural cleaning products and vacuum cleaners. All you need to provide is trash can liners.

• What if something in my home is damaged or broken?

  While we always take great care while cleaning your home in Fort Collins or other communities in the area, accidents do happen. Our cleaning teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement.

  Our vetting process is detailed and we always do our best to handpick the finest local maid service professionals and have them join our house cleaning team. We know that our employees’ job satisfaction translates directly into our client satisfaction and our company success, which is why we always offer our new team members higher pay and more benefits than any other company in Fort Collins and the surrounding areas.

• What if I am unhappy with my cleaning?

  We are not happy until you are! If for any reason you are unhappy with the cleaning services in Fort Collins, just give us a call within 24 hours and we will come back and re-clean the area in question the same day or the very next day at no charge to you. But that’s not all. We follow through by scheduling quality assurance both on the reclean and on the following appointment.

• Do you offer house cleaning Gift Certificates?

  Of course! We offer gift certificates in any dollar amount, plus several pampering gift packages to choose from! We specialize in recurring residential cleaning, one-time deep cleans, move in/out cleaning and small office daytime cleaning, so go ahead and pick one that you are confident would put a smile on the face of a person you love and we will do our best to live up to your expectations.

• Where do I find a dependable maid service near me in Fort Collins & the area?

  If you think your home deserves to get the royal treatment from an award-winning team, then look no further. At All Star Cleaning, we mean business. Schedule your initial appointment for the professional cleaning of your home in Severance, Fort Collins, Loveland, Windsor, Timnath, or other nearby communities to see if you like what we do. 

  We are a team of fiercely dedicated professionals and this is partly due to our commitment to taking excellent care of our staff who are paid a competitive living wage plus benefits. Contact us for more details now!