The Mission
Our mission is to connect with each cleaning service client and their home as the unique individuals that they are. We will take personal responsibility for the experience of each of our clients, and strive to foster a positive relationship through communication, creativity, and a passion for improving the lives of those we serve.
Meet Laura Smith
Founder of All Star Cleaning Services
5 years before starting All Star Cleaning Services, I was pregnant and homeless with little familial support. After spending my teenage years bouncing around between foster homes, group homes, etc., I found myself at the Fort Collins Mission, 18 years old, 5 months pregnant, and with a deep understanding that I would need to create my own future from there. Life is not about what happens to us but about how we respond. I responded by working 2 jobs, guarding my hopeful heart, and laying plans.
I moved into my first home the day my son was born. Over the next couple of years I met and married my husband, and we had a second son. I earned my associates degree through Front Range Community College in Fort Collins and then transferred to Colorado State University. At the time I thought I wanted to go to law school.
All Star Is Born
About 3 years prior to this time my husband had spent about 18 months working for a local janitorial company. One day while on the way to The Butterfly Pavilion in Denver with my sons and a family member, we were discussing how unhappy my husband was in his current retail position, and how much my young family was struggling to get by. My companion suggested that perhaps he should start his own cleaning company, since after all, he "knows how to clean now!" I still laugh every time I think of that, since as I have since learned, running a successful cleaning business has very little to do with knowing how to clean.
I thought it was a great idea and ran straight home to tell him. His immediate answer was absolutely not. Being stubborn as I am, I told him fine, I'll do it - and an entrepreneur was born. Within a week, I was cleaning my first house, and the rest as they say is history.
This company is truly my dream. It has changed the trajectory of my entire life, and the lives of my family as well. My children have opportunities that I never would have been able to provide to them otherwise. My sister followed me into the industry and now runs a successful cleaning service in North Denver, Clean Queen.
All Star Today
I currently employ nearly 50 people, and cherish the opportunity to mentor the young people that come to work for me. We place our focus on the idea that there is dignity and value in the work they do, both for the clients they serve, and for themselves as they navigate their own opportunities in life. I am of the belief that this job is but a stop on the road to the rest of their lives, and endeavor to move them up or eventually out and on to bigger and better opportunities, while taking the best care I can of them during their time with me - including providing health, dental, and vision insurance, a company matching 401k, up to 2 weeks paid time off, and company vehicles.
I am truly grateful to the Fort Collins community for all of the support shown for my business over the years. We may not always be perfect, but we always care deeply about being the best company we can be for our staff and our clients. Thank you for reading my story!
Meet Our
All STARS
I became an All Star in July 2015, but I actually had my first interview with Laura in May 2015. I had been the General Manager of a Liquor store until Jan 2015 and focused on my school work through the spring but was ready to work again after a few months, I’m not one to stay at home for long.
At the time of my interview, All Star used to do working interviews to see if the job was a right fit. I BOMBED my working interview; I had no idea what I was doing but I probably spent 2 hours in a bathroom and am still not even sure if I did anything helpful in there. After doing one house I was sent home with a check and didn’t get the job. I was given a quick offer to another position rolling Sushi and I did that for about a month, but I could not stop thinking about how much I wanted to be an All Star. I was still so shy then, I wanted a job that wasn’t so much face to face customer service, but customer service through actions. Leaving a house with an impression that I cared about what I was doing, without even saying a word.
I emailed them and asked to be reconsidered for employment. I was scheduled for another working interview and this time I was hired (I’m not sure I did any better this time around, but I think they liked my persistence at this point). I got through training, started cleaning, and found that I was actually pretty good at it. I really loved the self-paced nature of the job and got to be fast friends with many of my coworkers, most I am still close with today. When an office position opened up, I asked to interview for the position and my experience with Excel was a huge selling point and I got the job!
I immediately started working on new spreadsheets for payroll reporting, staff reporting, pretty much any kind of reporting that Laura was looking for, I found a way to build it. I earned my title Excel Extraordinaire and when I ran out of new project ideas, I started learning everything I could about the schedule. I have a knack for memorization and soon I was in charge of the schedule too. I am always driven to learn more since I have this desire to be a know-it-all in the nicest way possible. This has allowed me to move up and earn the position of General Manager in August 2017. I still love the same things about All Star, being able to make fast friends with co-workers, being able to show our clients how much we care (though I say many more words to do this now), and finding new and improved solutions for any problems as they come.
Before coming to All Star Cleaning Services I had worked in movie theaters for 7 years will three different companies. I loved the fast pace of the job but did not feel as though I was getting the connection with customers that I was hoping for. After moving to Oregon for a month to figure out what it was I wanted to do with my life, I ended up moving back home and heard about All Star through friends that had been working there. I knew that I loved house cleaning and felt that it was the perfect start up for the client connection I had been missing.
I worked in the field for seven months and absolutely loved my cleaning clients, their homes, and their pets of course! Something about going into someone’s home and taking just that one small task off of their hands every cleaning and making it shine made me feel very accomplished! After seven months I knew I wanted to take that next step up and became a trainer. I was able to take what I learned and teach new employees to not only clean but teach them the real reason why we do what we do and that is to serve our clients in every possible way.
After five months of training I felt like I was no longer getting what I wanted from cleaning in the field but didn’t know what was missing. After talking with Ajia (the general manager), she offered me the sales position in the office. Although I loved talking with new cleaning clients about their homes and what they were looking for in a cleaning company, that client face to face connection and training aspect wasn’t there anymore.
I now hold the Field Manager position and absolutely love what I do. Not only am I involved in the day to day with still signing up new clients but I get to talk with current clients about the quality of their home cleanings and add any additions to their work orders. On top of that, I get to go out into the field and help train our new house cleaning technicians as well as teach new tricks to our current cleaning staff and make sure all of our quality standards are being met.
All Star took me in when I truly didn’t know who I was or where I was going next. All Star is more than just a house cleaning company. It has become like a second family to me where I know I will always have a home, and friends that I know I will have for a lifetime.
Before becoming a cleaning All Star, Kathi was a CSR at interim Home Health Care. She loves to always be learning new things. She wanted to be an All Star because she really got along with everyone in the interviews. She loves to cook and work on puzzles.
- Before becoming an ALL STAR:
Stay at Home Mom. - Why she wanted to be an ALL STAR:
My sister, Amy, had been an All Star for a few years and after attending a game night or two I decided to join the team! - Favorite part of her job:
My partner Katie, we're a pair of goofballs together!
Here is what some of our clients have to say about Candi's work:
Candi & Katie are doing a fantastic job and we appreciate the personal touch they have established at our home. Thanks, Dan & Susan
Katie and Candi did another exemplary job cleaning. They are a pleasure to have here and are so efficient. I keep wanting to post kudos on social media each time, and if I can get that accomplished, I will. They certainly deserve bonuses!
Absolutely Awesome! I looked for the things that are usually missed and this team hit them all!! Great work!
- Before becoming an ALL STAR:
I lived in Buffalo, NY and was a waitress. - Career Ambitions:
I want to become a wildlife conservationist. - Why she wanted to be an ALL STAR:
I love cleaning, so I figured this was a great job for me. - Favorite part of her job:
Seeing all the houses and the people I work with. - Something you may not know about Haley:
I love to cosplay and craft in my spare time!
Here is what some of our clients have to say about Haley's work:
So grateful for the previous cleaning when Tamra and Haley came on a Saturday to clean our house. They did such a great job!!! They also did a great job this cleaning!!! Thank you so much for your hard work!!!
Haley and Tamra did an exceptional job, they always do. I so appreciate their attention to detail and the extra finishing touches.
Oh my gosh. I feel like I'm living in a vacation rental it's so clean! I hadn't really realized how far I had let things slide until last night. Thank you sooo much Haley and Tamara, I look forward to having you as part of our lives. Very satisfied.
- Before becoming an ALL STAR:
I worked as a manager in training at McDonald's - Career Ambitions:
To grow with every experience - Why she wanted to be an ALL STAR:
I wanted a change in job types - Favorite part of her job:
Meeting new people! - Something you may not know about Larissa:
Music is my life and it motivates me.
Here are what our clients have to say about Larissa's work:
Larissa and Ryan did a great job. I wouldn't expect anything less with Larissa making sure that everything is taken care of. It was nice to meet Ryan. Harper was happy and excited to see Larissa again. She is usually in doggie day care on Thursdays. Harper was happy to meet Ryan also. Thank you both for taking such good care of our home!
Fantastic job as usual, and it’s always nice to read your notes when we get home (and it’s cool to know we share a love of Harry Potter and Edgar Allan Poe). Thank you!
Thanks for cleaning the paint off of Zoe's desk... It was really a mess and you didn't have to do that. It looks so much better!!! Thanks! The Smiths
- Brandy graduated high school in 2016 and worked as an assistant manager at Party City.
- Before she started at All Star she traveled around Europe for three months.
- She become a cleaning All Star because she loves to clean and likes to share that love with others.
Here is what some of our clients have to say about Brandy's work:
- Before becoming an ALL STAR:
I was a Stay-at-Home mom for 5 years. - Career Ambitions:
I have no idea. Maybe an Ultrasound Tech so I can look at babies all day. - Why she wanted to be an ALL STAR:
They had great reviews online and I wanted to work for someone that the customers actually liked. - Favorite part of her job:
Seeing all the different kinds of houses and the cool way that the customers decorate them. Oh, and the kitties and doggies 🙂 - Something you may not know about Katie:
I have a 9-year-old daughter.
Here is what some of our clients have to say about Katie's work:
Candi and Katie did an awesome job. And, as Katie mentioned in her note to us, we're pretty sure she cleaned our old house in Fort Collins when we first worked with All Star. Wonderful job! Love the consistency we see even when teams change sometimes.
Katie did a wonderful job! Katie's attention to detail is exceptional and I am very thankful for her cleaning. The floors, kitchen, bathrooms, etc. we're done beautifully.
Katie and Candi did another exemplary job cleaning. They are a pleasure to have here and are so efficient. I keep wanting to post kudos on social media each time, and if I can get that accomplished, I will. They certainly deserve bonuses!
- Before becoming a cleaning All Star, Alexandra worked with adults with developmental disabilities.
- She is excited to be an All Star because she can have fun, work hard and see her work pay off.
- Her favorite part of the job is the satisfaction of walking into a messy room and leaving it looking awesome.
- She has been paying roller derby for eight years.
Here is what some of our clients have to say about Alex's work:
We love Team 12 (we adore Margaret and Alex) and it was awesome having Team 5 help out this week. Please let them know that our son Hudson loved the Toy Story stickers they left for him. Thank you!!
Thank you so much for doing a great job and especially for taking the time to get those nasty cobwebs and for cleaning the ceiling fans. We greatly appreciate it!!!
Excellent job this time Ladies. Thank you. I really appreciate your help. Especially now when I have a three year old cutie and a newborn at home, and one baby still at the NICU.
- Margaret is a mom of two boys.
- Before becoming a cleaning All Star she was a preschool teacher.
- She loves cleaning and likes to work hard and make her clients happy.
- Her favorite part of her job is the friendly environment.
- She loves her dogs and the mountains.
Here is what some of our clients have to say about Margaret's work:
We love Team 12 (we adore Margaret and Alex) and it was awesome having Team 5 help out this week. Please let them know that our son Hudson loved the Toy Story stickers they left for him. Thank you!!
Ivy and Margaret did an awesome job for us this last week. Ivy was careful to remember some of the previous points I had asked her to pay attention to - I really appreciate how she pays attention and takes it seriously when I let her know how I like it. As a customer this really helps me to feel listened to!! Margaret did a great job upstairs, and even added the extra of vacuuming our master bedroom --- SOO appreciated! Thanks so much girls, I really value your hard work, because it saves me so much time!! Two thumbs up.
Excellent job this time Ladies. Thank you. I really appreciate your help. Especially now when I have a three year old cutie and a newborn at home, and one baby still at the NICU.
- Before becoming a cleaning All Star, Katie was a shift leader at Insomnia Cookies.
- She hopes to become a teacher.
- She loves meeting new people and learning new things.
- Her favorite part of her job is seeing the difference from the before and after of each house she cleans.
Here is what some of our clients have to say about Katie's work:
By far the best team we have had in our home and we can’t thank you enough! The attention to detail was amazing!! Thanks so much - Nick and Amy Simmons
Thank you for our super clean house, Katie! And Grace and Kaitie C. We were gone all week and just got home today - so awesome to come back to a clean home. We appreciate you guys!
Thank you Ashlie and Katie! Everything looked amazing! You even got the bathroom sink sparkling! We love coming home to a clean house and really appreciate the care you guys take with our place! Thank you! Jodi, Chris, Porter, and Livy (the last 2 are guilty of leaving all the paw prints around the house)
- Before becoming an All Star: She worked in an assisted living home.
- Career Ambitions: A change of pace and to learn something new.
- Why she wanted to be an All Star: To be more active and to meet new people.
- Favorite Part of the job: Meeting new people and all of the fur babies.
- Something you may not know about Erin: She loves to bake and read almost all kinds of books as well as hang out with her fur baby!
Here is what some of our clients have to say about Erin's work:
Thanks so much! Tim and Erin did a great job. We really appreciate the care toward detail, and they tolerate our (helpful) animals.
Fantastic Job. Really went above and beyond the call of duty. Thanks.
Hey team, thank you for the great clean this week! I appreciate the attention to the kitty nose prints on the windows. (Kinda hard for the boys to clean up after themselves on that one.) I appreciate coming home to a clean house!
- Before becoming an ALL STAR:
I worked in home healthcare. - Career Ambitions:
To be the best me I can be. - Why he wanted to be an ALL STAR:
Change of pace and more time to spend with family! - Favorite part of his job:
Seeing people's homes and animals! - Something you may not know about Tim:
I'm an ordained minister!
Here is what some of our clients have to say about Tim's work:
Thanks so much! Tim and Erin did a great job. We really appreciate the care toward detail, and they tolerate our (helpful) animals.
Tim and Erin did a great job of cleaning last time! I appreciate all the work they did and the super clean house 🙂
Hey team, thank you for the great clean this week! I appreciate the attention to the kitty nose prints on the windows. (Kinda hard for the boys to clean up after themselves on that one.) I appreciate coming home to a clean house!
- Before becoming an ALL STAR:
I was an assistant manager at an arts and crafts retailer in Rockville, MD. - Career Ambitions:
Work hard and prove I'm an asset. - Why she wanted to be an ALL STAR:
I'm a perfectionist and enjoy making things look pretty. - Favorite part of her job:
Staging is going to be fun! - Something you may not know about Megan:
I love to crochet.
Here is what some of our clients have to say about Megan's work:
My 8 yr old daughter was talking their ears off endlessly and they so graciously interacted with her. My daughter has asked for them to come back again because she made 2 new friends. That was ever so sweet of them. They were so very friendly and did a great job. Rhiannon
Thanks for accommodating my last minute cleaning day change. As always, the house looks and smells amazing!
- Before becoming an ALL STAR:
I worked several customer service related jobs. - Career Ambitions:
To talk to fewer people. - Why she wanted to be an ALL STAR:
I wanted a job where I could help people but didn't have to talk too much. - Favorite part of her job:
Seeing immediate results from my work. - Something you may not know about Sam:
My best friend is an orange cat named Victor.
- Before becoming an ALL STAR:
I've always been an All Star. - Career Ambitions:
I would love to work for an animal rescue. - Why she wanted to be an ALL STAR:
I love to clean. - Favorite part of her job:
Seeing the clients' animals and staging kiddos bedrooms makes me feel like a kid again. - Something you may not know about Natalie:
I have 6 animals (fur babies). 2 cats, 2 dogs, 1 fish and 1 snake.
Here's what Natalie's clients have to say about her work:
"Amazing job and attitude. The master shower was very moldy when Natalie took over cleaning it. It had been neglected for many months. It is almost completely mold free and that took a lot of work on her part. They are a great team!"
"We've had a lot of good cleans but this team is exceptional! We were very happy with their attention to detail and loved the extra touches they put on things. Thank you for doing such a good job ladies; it doesn't go unnoticed and we truly appreciate it."
"We were surprised we had new members on our team. We more surprised that the team was one person. But most of all we were blown away with how well Natalie did! She took care of the fans, laundry sink, toilets, etc. things that had been neglected or difficult to do she did! She made our kids look adorable. They loved coming home to see their stuffed animals being silly. I didn’t get to complete my preclean before she arrived so she had to do more work than the previous teams and she did just that! Thank you!"
- Before becoming an ALL STAR:
I was a restaurant General Manager. - Career Ambitions:
To own a tattoo shop and be a tattoo artist. - Why she wanted to be an ALL STAR:
I've always been a bit of a neat freak. I can only clean my house so many times before I get bored. - Favorite part of her job:
All of the pets! - Something you may not know about Dani:
I like to think that I can fix your car.
- Before becoming an ALL STAR:
I was a beauty advisor. - Career Ambitions:
Learning more skills. - Why she wanted to be an ALL STAR:
To make people happy. - Favorite part of her job:
Seeing all of the pets. - Something you may not know about Wendy:
I'm an artist.
- Before becoming an ALL STAR:
I was a QMAP at a senior living center. - Career Ambitions:
I would like to be in the army. - Why she wanted to be an ALL STAR:
Great pay, stable schedule, and very satisfying. - Favorite part of her job:
Loving on pets and the feeling of satisfaction. - Something you may not know about Tessa:
I'm slightly OCD so it's like I get paid to go to therapy every day.!
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