Frequently Asked Questions About Hiring a Cleaning Service
Q. Are you Bonded and Insured?
A. Yes! We are fully bonded and insured, carry workman’s compensation insurance on all of our staff, and pay all applicable state and local taxes.
Q. Do I have to sign a contract?
A. No way. We want you to keep us because you love us!
Q. Do I need to be home when the cleaners come?
A. That is entirely up to you. Some people prefer to be home when work is being done, and that is just fine with us! We would never expect you to leave your own home while we work. On the other hand some people prefer to leave, and that is just fine too. The majority of our clients simply provide us with a key, and we lock up when we are finished.
Q. How do you keep my house key safe?
A. All keys are numbered, never labeled, and kept securely locked in our office until the day of your cleaning.
Q. What about my pets?
A. We love pets! As long as your pet is comfortable with us, he/she is free to roam.
Q. Do you accept credit cards?
A. We currently accept Visa, Mastercard, and Discover, and offer automatic billing if desired.
Q. Will I get the same cleaning team each time?
A. We do our best to keep the same team of two assigned to your home each visit. Occasionally a member of your team may be sick or have requested time off, in which case we would send a substitute.
Q. Do I need to provide any equipment or cleaning supplies?
A. We bring our own natural cleaning products and vacuum cleaners. All you need to provide is trash can liners.
Q. What if something in my home is damaged or broken?
A. While we always take great care while cleaning your home, accidents do happen. Our teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement.
Q. What if I am unhappy with my cleaning?
A. We are not happy until you are! If for any reason you are unhappy with the services received just give us a call within 24 hours and we will come back and re-clean the area in question at no charge to you. If you are still not happy, we will refund every penny of the money you paid PLUS write a check to the charity of your choice for the same amount. Now that’s a guarantee.
Q. Do you offer housecleaning Gift Certificates?
A. Of course! We offer gift certificates in any dollar amount, plus several pampering gift packages to choose from!